Click on the link to track your order https://tlbs.in/order/ . . Alternatively, log in to your TLBS account, and go to your Order History page. Find the order number you wish to track. Click on ‘Track my order' to see updates of your order status. If the order has been shipped, you will receive the shipment tracking details to your registered email.
No, you cannot modify the order yourself after placing an order on The Local Brand Shop. Please get in touch with help@tlbs.in , should you have any shipping address change request. Please note that the shipping address can only be changed before your order has been packed at our Merchant's Warehouse.
Our standard timeline for delivery across India is 7-15 business days. Requests for specific time/date delivery are subject to dispatch of the product from our Merchant's warehouse and service availability by our courier partner.
The Local Brand Shop is a marketplace that follows a Drop-ship model. Therefore, we don’t keep any product inventory. All our items are shipped by individual partner sellers, meaning you may receive multiple parcels across days. You will be notified about each item and its status via email as well as SMS.
If you have received shipments from all the sellers and have received partial product, please connect to our support executive at help@tlbs.in . Else, your product(s) might be on their way. Check your Order status here to get detail https://www.tlbs.in/pages/order-tracking

The Returns and Exchanges policy of The Local Brand Shop provides you an option to return or exchange items purchased on tlbs.in within 03 days of receipt of the item. However, it may be noted that the product should not be used and its original condition, tags and packaging should be preserved. A customer is welcome to try on a product but we expect you to take adequate measures to preserve its condition.

Once we pick up and receive your returned product, a quality check of the product would be conducted at our end, and subject to the successful check, we will credit the amount you paid for the products into the refund mode selected by you at the time of initiating return request.

If the picked up product does not pass the quality check, we will be unable to take further actions and one of our team members will get in touch with you for further steps.

For more details, we request you to go through our return policy here https://www.tlbs.in/pages/returns-and-refunds. If the product meets our return guidelines you can send us an email at help@tlbs.in with your order details and we’ll resolve the issue.

The following EXCEPTIONS and RULES apply to this Policy:

  1. All items to be returned or exchanged must be unused and in their original condition with all original tags and packaging intact (for e.g. shoes must be packed in the original shoe box)
  2. We only accept returns for products purchased directly from The Local Brand Shop's sites or App. Any return request for products purchased from our indirect online and offline vendors will be declined by us.
  3. Please note that we do not refund any Shipping or COD charges, if applicable.
  4. Under our Exchange Policy, only size exchanges are allowed. Exchanges are allowed only, if your address is serviceable for an exchange by our Logistics partners.
  5. Please check the items, type of return/exchange and other related details carefully—our courier partner will pick-up only the items mentioned at the time of submitting the Return request by you.
  6. In case the items handed over to the courier person doesn't match the details of the items mentioned in the Return request, we will conduct an internal investigation and get back to you accordingly
  7. Both return and exchange on the same order should be done in the same go to avoid any complications.
  8. If you self-ship any product to the maker without officially informing us through our return/exchange process, TLBS cannot be held responsible in the process of any act on behalf of the maker of the product

You can return products purchased from The Local Brand Shop within 03 days of receiving the product, except for the items prohibited for Return (Please refer the respective product description page for more details).
If you select to schedule a pick-up, please place the product in a packet. The product must be unused, unwashed and all the tags intact. Keep the packet ready to expedite the return pickup. Once your return reaches our warehouse and the product has been approved by our quality staff, we will credit refund into the source selected by you at the time of return initiation.
The Local Brand Shop's 03 day returns and exchange policy gives you an option to return or exchange items purchased on TLBS for any/following reason(s) within 03 days of delivery of the item. We only ask that you don't use the product and preserve its original condition, tags

and packaging. You may want to check if the return policy is already exhausted. In case it is otherwise, feel free to contact our customer support team who will be glad to help you.
Depending upon your area pin-code serviceability by our courier partner, we pick up the return shipment within 2-3 business days from the request placement date.
The entire return request to refund completed journey will take 5-7 business days, from the date of raising the return request.
We make three attempts to pick up the item. If the item is not picked up in the third attempt, the pickup request will be marked as failed. You can initiate a new return request, if the item meets the return criteria and is within 15 days from the date of delivery. For more details, please call our customer support team.
In an improbable incident of a different/damaged/defective/partial/Empty shipment delivered, please note that we expect you to inform us within the 24-48 hours of the delivery (within an hour if it is a non-returnable/edible item). Please understand, we won't be able to entertain and honour any requests/complaints informed beyond this time window due to dependency on our service partner(s) and their time-bound limitations.
Sorry to hear that. We suggest you check with the first security point (main gate, tower/apartment gate) and/or with the neighbours/family members to check if they might have received it on your behalf. If you still can't locate your order, please contact our support team within 24-48 hours of the delivery notification so that we can help you (within an hour

if it is a non-returnable/edible item). Please understand, we won't be able to entertain and honour any requests/complaints informed beyond this time window due to dependency on our service partner(s) and their time- bound limitations.
If the package has been opened or tampered with, do not accept the shipment. Please inform our Customer support team within 24 hours of delivery via phone on +91-8929-129- 592 or via email at help@tlbs.in and we will guide you with the next steps. In case of Non- Returnable and/or edible items- please report within an hour of delivery. Please understand, we won'''t be able to entertain and honour any requests/complaints informed beyond this time window due to dependency on our service partner(s) and their time-bound limitations.
We are sorry that you no longer wish to shop for the item. You can cancel your order from your dashboard. Kindly note that we do not accept cancellation after dispatch.
If you placed the order using Cash on Delivery, there is no amount to be refunded at our end as you haven't paid for the order yet. For payments made via Credit Card, Debit Card, Net Banking or Wallets you will receive a refund (including Shipping Charges) into the source account within 7-10 business days from the time of order cancellation.
The refund is duly initiated from our end within 24 hours, however, it may take 7-10 business days for the amount to reflect in your account depending upon the source of payment. This time is entirely dependent upon the source of the payment and we have no control over it. In case you do not receive funds beyond this timeline, you may always feel free to contact us
and we will share a bank transaction reference number which can be used to trace the transaction.
You need not worry, here's what generally happens in such scenarios:
  1. We typically get an update every 60 minutes from our payment partners for the status of a transaction. If the payment has been successfully captured and credited to us, we process the order accordingly.
  2. Sometimes it could take upto a maximum of 24 hours for the payment partners to provide us an update, however, as soon as we have the status, we update your order information accordingly
  3. If the payment was debited from your account, however, not successfully captured at our end, it is a failed transaction and is generally reversed within 24-48 hours. The time taken can vary from bank to bank and we, unfortunately, won't be able to expedite this. Please check with your bank for more details.
Hence, as a standard practice, we suggest that you wait for a maximum of 24 hours for the final status after you have paid for the order. If you have any questions or concerns, we are always reachable at help@tlbs.in on email.
The refund is duly initiated from our end within 24 hours, however, it may take 7-10 business days for the amount to reflect in your account depending upon the source of payment. This time is entirely dependent upon the source of the payment and we have no control over it. In case you do not receive funds beyond this timeline, you may always feel free to contact us and we will share a bank transaction reference number which can be used to trace the transaction.
Please check the combination of the registered email address and password you used to create an account with us. You may also want to check if you registered with us using a social account i.e. Facebook or Google. In case you continue to face issues, please get in touch with our customer service team.
We are sorry to hear that. Please use the Forgot password option readily available on the website/app login screen and enter your registered email address to receive a password reset link to your email inbox. From there you can easily set up a new password.
We are sorry to hear you go. All emails have a link to unsubscribe at the bottom of the email. Please click on that link to unsubscribe. If you are still unsuccessful, please connect with our customer service team to help you further.
You may always check our size guide for ready reference on standard measurements of the products available on the respective product pages.
We source and list items with the finest materials and quality available. You may always check the Description section on the product page to see all the information about the item displayed.